Last updated: August 24, 2026
At CURAVIQ, we want you to be confident in your purchase. If you experience a problem with your PettiChat device or need to request a return, please contact CURAVIQ first so we can review your request and provide the appropriate return instructions.
Return requests must be made within 15 days of receiving your device.
Customers should not ship a product back without first contacting CURAVIQ and receiving return authorization and instructions.
To begin a return or product-support request, contact CURAVIQ and provide:
For product problems, the information may be reviewed with PettiChat technical support to determine the appropriate resolution.
If your device appears to have a problem, CURAVIQ will first collect the necessary information and coordinate technical review and troubleshooting.
If the product is confirmed to have a hardware defect that was present at the time of manufacture, the defective device may qualify for replacement.
The original device must first be returned. Once the return tracking number has been provided and the case has completed the required review, an approved replacement device will be shipped to the customer.
Customers are responsible for the cost of shipping a product back for return, including returns involving a defective product.
For an approved replacement due to a confirmed manufacturing hardware defect, the shipping cost of sending the replacement device to the customer will be covered.
Products that have been opened or used may still be eligible for return within the 15-day return period even when the product is not defective.
For non-defective returns, the customer is responsible for return shipping costs.
All returned products are subject to review before the return is finalized.
CURAVIQ will review each authorized return based on the reason for the return and the condition of the product.
For confirmed manufacturing hardware defects, the primary resolution may be replacement with a new unit.
For other approved returns, CURAVIQ will communicate the applicable return or refund resolution after the returned product has been received and reviewed.
CURAVIQ maintains authorized return arrangements for customers in the United States and for customers outside the United States.
Do not send a product to any return address without first contacting CURAVIQ.
Once your return is authorized, CURAVIQ will provide the correct return address and return instructions for your location.
All returns, defective-product claims, and replacement requests must begin with CURAVIQ.
Please contact:
Customer Support: support@getcuraviq.com
Order Support: orders@getcuraviq.com
Please include your order number and sufficient information about your request so we can assist you as efficiently as possible.
