Last updated: August 24, 2026
This Legal & Policies page provides important information about your use of CURAVIQ’s website, purchases from CURAVIQ, privacy choices, and accessibility. Please review these policies carefully.
CURAVIQ respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains the types of information CURAVIQ may collect when you visit our website, communicate with us, place an order, request customer support, or otherwise interact with CURAVIQ.
We may collect information that you voluntarily provide to us, including your name, email address, telephone number, billing and shipping information, order details, customer-support communications, and information you provide when requesting a return, replacement, or other assistance.
When necessary to investigate a product issue, CURAVIQ may also request photographs, videos, the PettiChat device serial number, and a description of the problem.
We may also receive technical information associated with use of our website, such as browser type, device information, approximate location based on IP address, pages visited, and similar website-usage information.
CURAVIQ may use personal information to process and fulfill orders, provide shipping and delivery services, communicate about purchases, provide customer and product support, process authorized returns or replacements, improve our website and services, protect against fraud or misuse, maintain business records, and comply with applicable legal obligations.
We may also use contact information to send marketing communications where permitted. Customers may request to stop receiving promotional communications at any time.
CURAVIQ may provide information necessary to fulfill an order to authorized service providers and business partners.
For example, customer name, telephone number, shipping address, product information, and related order details may be provided to an authorized fulfillment partner so that a PettiChat device can be delivered directly to the customer.
CURAVIQ may also use providers for website hosting, payment processing, analytics, communications, customer support, and other business operations.
These providers receive information only as reasonably necessary for the services they perform, subject to their applicable terms and privacy practices.
The PettiChat device may interact with software, applications, or services operated by PettiChat or other third parties.
Information submitted directly through a third-party application or service may be governed by that provider’s own privacy policy and terms rather than this CURAVIQ Privacy Policy.
Customers should review the privacy information provided within any third-party application or service they choose to use.
Payment transactions may be processed by third-party payment providers.
CURAVIQ may receive transaction information necessary to confirm and manage an order, but payment providers may separately collect and process payment-card or financial information according to their own policies and security procedures.
CURAVIQ’s website may use cookies or similar technologies to support website functionality, understand website usage, remember preferences, improve performance, or support analytics and marketing activities.
Available controls may depend on your browser, device, location, and the technologies being used on the site.
CURAVIQ retains personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer service, recordkeeping, dispute resolution, fraud prevention, and legal obligations.
CURAVIQ uses reasonable administrative and technical measures intended to protect information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
CURAVIQ’s website and products are not directed to children under 13, and CURAVIQ does not knowingly seek to collect personal information directly from children under 13.
If we learn that personal information from a child has been collected inappropriately, we will take reasonable steps to address the matter.
Depending on where you live and applicable law, you may have rights relating to personal information, including rights to request access, correction, deletion, or information about how certain personal information is used.
Some rights may be subject to identity verification, legal exceptions, or other limitations.
To submit a privacy request, contact support@getcuraviq.com and include sufficient information for CURAVIQ to understand and respond to your request.
These Terms of Service apply to your use of CURAVIQ’s website and to purchases made from CURAVIQ.
By using this website or placing an order, you agree to these Terms of Service and other policies referenced on the website.
CURAVIQ offers technology products including the PettiChat device.
CURAVIQ aims to provide accurate product descriptions, images, specifications, pricing, and availability information. Product appearance, packaging, software features, or functionality may change as products are updated by the manufacturer.
PettiChat is positioned as an AI-assisted pet communication, emotion, and behavior-analysis technology. It should not be interpreted as guaranteeing a literal or completely accurate word-for-word translation of animal communication.
Product-generated information and insights are intended for informational purposes and are not a substitute for veterinary diagnosis, professional animal-care advice, or emergency veterinary treatment.
Submitting an order does not necessarily mean the order has been finally accepted.
CURAVIQ may review an order before fulfillment and may contact the customer if additional information is required.
CURAVIQ reserves the right to decline or cancel an order where reasonably necessary, including in cases involving suspected fraud, pricing errors, product unavailability, incorrect customer information, or other legitimate business reasons.
If payment has already been collected for an order that CURAVIQ cancels, the applicable amount will be refunded.
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information. These may include rights to request access to, correction of, or deletion of certain personal information, subject to applicable exceptions
To submit a privacy-related request, contact CURAVIQ at support@getcuraviq.com. We may need to verify your identity before completing a request, and we will respond as required by applicable law.
Product prices and applicable charges will be displayed during the ordering process.
For standard customer orders shipped within the United States, a flat $6.99 delivery fee applies and will be added to the customer’s order total at checkout before the purchase is completed.
Taxes or other legally required charges may apply depending on the transaction and destination
For questions about these policies, your order, or CURAVIQ customer support, contact us at support@getcuraviq.com.
Orders may be fulfilled through CURAVIQ’s authorized fulfillment arrangements and may be shipped directly from the fulfillment location to the customer.
Delivery estimates are not guarantees unless CURAVIQ has expressly confirmed a guaranteed delivery commitment.
Customers are responsible for providing complete and accurate delivery information.
Additional details are available in CURAVIQ’s separate Shipping Information policy.
CURAVIQ is committed to making our website accessible and usable for as many people as possible. If you experience difficulty accessing content or using any feature of our website, please contact us at support@getcuraviq.com so we can assist you.
Returns, refunds, defective-product claims, and replacement requests are governed by CURAVIQ’s separate Returns & Refunds Policy.
Customers must contact CURAVIQ before sending a device to any return location.
The current return window is 15 days from receipt of the device, subject to the conditions and procedures described in the Returns & Refunds Policy.
Customers experiencing a product problem should contact CURAVIQ first.
CURAVIQ may request order information, photographs, video, a description of the problem, and the device serial number so the matter can be reviewed and, where appropriate, coordinated with PettiChat technical support.
The CURAVIQ name, CURAVIQ branding, website content, graphics, text, layout, and other CURAVIQ-owned materials are protected by applicable intellectual-property laws.
PettiChat trademarks, product names, applications, technologies, images, and other PettiChat-owned materials remain the property of their respective owners.
Nothing on this website transfers ownership of intellectual property to a website visitor or customer.
You may not misuse the CURAVIQ website, interfere with its operation, attempt unauthorized access, use the site for unlawful activity, submit fraudulent orders, distribute harmful software, or use CURAVIQ content in a way that violates applicable law or the rights of others.
To the extent permitted by applicable law, CURAVIQ provides its website and related information without guaranteeing that the website will always be uninterrupted, error-free, or suitable for every purpose.
Nothing in these Terms limits consumer rights that cannot legally be waived.
To the extent permitted by applicable law, CURAVIQ will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website or products where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law.
These Terms are governed by the laws of the State of Texas and applicable United States federal law, without limiting any mandatory consumer protections that may apply based on the customer’s location.
CURAVIQ may update these Terms as the business, website, products, or applicable requirements change.
The revised version will display an updated effective or “Last updated” date.
CURAVIQ provides customers with reasonable choices regarding their personal information and communications.
You may request to stop receiving promotional email communications by using an available unsubscribe option or contacting CURAVIQ.
You may also use browser or device controls to manage certain cookies and similar technologies where those controls are available.
CURAVIQ does not sell personal information to third parties for direct monetary payment.
Depending on the technologies used on the website and applicable state law, certain analytics or advertising-related disclosures may be treated as “sharing” or “targeted advertising.” Where applicable law requires CURAVIQ to provide an opt-out or similar privacy choice, CURAVIQ will provide an appropriate method for submitting that request.
Depending on applicable law, you may also request access to, correction of, or deletion of certain personal information held by CURAVIQ.
Privacy requests may be submitted to:
Customer Support: support@getcuraviq.com
CURAVIQ may need to verify your identity before completing certain privacy requests.
CURAVIQ welcomes questions about customer orders, products, shipping, returns, privacy, and use of this website.
General inquiries: hello@getcuraviq.com
Customer Support: support@getcuraviq.com
For questions concerning an existing customer order:
Order Support: orders@getcuraviq.com
Website: getcuraviq.com
When contacting CURAVIQ regarding an order, please include your order number and sufficient information for us to understand your request.
Return requests, defective-product claims, and replacement requests must begin by contacting CURAVIQ before any product is shipped to a return location.
CURAVIQ is committed to improving access to its website and online information for people with disabilities.
We aim to design and maintain our digital experiences so that customers can obtain product information, review policies, contact support, and complete common website activities as effectively as reasonably possible.
Accessibility is an ongoing effort, and website technologies, third-party applications, and content may change over time.
If you experience difficulty accessing any part of the CURAVIQ website or need assistance obtaining information or completing an activity, please contact:
Customer Support: support@getcuraviq.com
When contacting us about an accessibility issue, please describe the page, feature, or information you were trying to access and the difficulty you experienced. CURAVIQ will make reasonable efforts to assist you and improve the experience where practicable.
